The Rail Delivery Group (RDG) is the governing body that collects the set of operators that make up Britain’s entire railway network. The RDG delivers a better railway experience for passengers and the country. Since the go-live of the first phase of the RARS-2 project, Sqills’ S3 Passenger platform covers all reservable train services across the country.

The RDG organises its activity into four core portfolios: customer experience; today’s railway; industry reform; and tomorrow’s railway. The transformative nature of S3 Passenger can power a shift in all four core areas. With the launch of the S3 Passenger platform in the UK, amongst other benefits, operators will spend far less time on time-consuming operations tasks as these are largely automated by S3 passenger core functionality.

Transforming Rail Travel For Passengers Across The UK Network

The delivery of S3 for the RDG, dubbed as the RARS-2 project, has recently been completed. RDG and Sqills have successfully delivered this RARS-2 project after an 18-month implementation period. During this period, Sqills and RDG replaced the existing National Reservation Service (NRS) platform with S3 Passenger.

Each of the 18 involved train operating carriers under the oversight of the RDG have their own dedicated instance of S3 Passenger. Through the contract with the RDG, all 18 involved train operators using S3 Passenger are technically able to connect their inventories with other S3 Passenger users such as Irish Rail, Eurostar, Thalys/IZY, BlaBlaBus, Ouigo, TER, and future S3 Passenger clients.

A challenging project

The RDG implementation has certainly been a challenging project. Not only because UK train operators serve long networks with many stops, but there are also two operators that serve sleeper services. This is a first for an S3 passenger implementation. With the go-live of the RDG, passengers can now travel cross-UK in a comfortable suite with bed and possibly even the opportunity to shower.  The UK rail tracks are well-established, and trains can reverse-en-route, or stop at a station twice on one service. All these features are now comfortably supported by S3 Passenger.

Sqills and RDG are currently in the process of switching all Train Operating Companies (TOC’s) from NRS to S3 Passenger. The majority of TOC’s have already gone live without incident and the remainder are expected to be completed shortly.

At maturity, S3 Passenger will be processing over 100 million passenger segments annually for the RDG.