IZY, the fast, sustainable and low-cost train service introduced in March 2016 and operated by Thalys, is running daily services between Paris and Brussels at competitive prices. Passengers can tailor their IZY journey to their needs with the following optional add-ons:

  • take an additional bag
  • book a Standard XL seat
  • bring a pet
  • or opt for text message notifications concerning their journey, their seat or traffic conditions.

S3 Passenger is IZY’s suite for seat reservation, (open) ticketing, distribution and revenue management functionality which enables IZY to compete at low distribution costs, high customer satisfaction and short time to market. The IZY and Sqills teams have implemented the S3 Passenger software suite in 6 months time.

(On the day of the Go Live): This day has been a tremendous day for all of us, and a great achievement for our brand new IZY product and booking solution! The implementation was a real success and above all we had an excellent cooperation between our teams.

Frédéric Miel - Project Manager Thalys

Mode of operation

The day to day operation is managed by the IZY and Sqills service managers. Bi-weekly scheduled meetings to discuss business progress and quarterly strategic account meetings to review last quarter SLA performance, define plannings and discuss and share new ideas etc.

For IZY, the generic S3 Passenger software releases until early 2018 provided IZY as part of their SAAS contract:

  • 88 new features in 2016 (after Go Live),
  • 156 new features in 2017
  • and 49 new features in 2018.

Are you interested to learn more about how IZY implemented S3 Passenger in only 6 months?  Contact us!