To cases

OUIGO is SNCF’s low-cost and high-speed rail operator offering 2nd class seats only. OUIGO was launched to complete the range of various commercial train propositions offered in France by SNCF (TGV, iDTGV, Intercités, etc …). OUIGO is powered by S3 Passenger (S3P) since November 2017 offering OUIGO more flexibility, a better time to market and an improved system availability!

iDTGV has selected Sqills’ S3P as it meets all the requirements for the OUIGO offer, positive experiences by other system users, proven out of the box functionality, time to market, financial license model and the Sqills team’s extreme pro-activity to deliver new functionalities!

Fabrice Flottes de Pouzols - CIO/CDO of iDTGV and OUIGO

Ouigo offers a range of differentiated low prices for travel in double-decker carriages that are sold via various distribution channels, all powered by S3 Passenger:

  • Ouigo website
  • Ouigo mobile app
  • SNCF stations
  • Ouigo call center
  • and travel agents

Ouigo only offers one class of service, and the pricing is simple, with no hidden costs. To get the best prices, plan ahead: the earlier you book, the lower your fare. Prices vary with demand.

The S3P software suite was implemented in collaboration with iDTGV (SNCF subsidiary) and went into production in November 2017. Ouigo is the third operator within the SNCF Group using the S3P platform.

This is how we do it

The cooperation between Ouigo, iDTGV and Sqills, after Go Live, is organised by the service managers who have a bi-weekly scheduled conference call and quarterly strategic service management meetings discussing and managing day to day operational performance and functional improvements over time at regular intervals.

To date, Ouigo, as a SAAS customer, has received one release after Go Live with 14 new features. 2 more generic S3P releases are planned for 2018 offering Ouigo at least more than 100 new features.

The continuous S3P functional enhancements support en enable Ouigo to increase sales, cut costs, increase customer satisfaction and compete more effectively with competitors.

Are you interested in getting your systems up-to-date to modern S3P standards? Learn more about the successful Ouigo-Sqills partnership? Contact us!

OUIGO booking.