Booking, reservation & revenue
management software

S3 Passenger is the latest and best available sales and distribution suite on the
market. Thousands out of the box features allow rail and bus users to benefit
from our proven technology, short time to market and powerful self-services.

Booking Flow Unique features

4.7 billion journey searches

85 ms response time

52.5 million passenger segments

89 Net promoter score

Unique Selling Points

Designed from scratch to meet the needs of bus and rail operators;
Innovation at its core, ongoing product enhancements to maintain leading global position;
New functionalities become available to all users every 3 months;
Agile and multi-disciplinary innovation teams;
Proven technology mitigates operator’s implementation and operational risks;
Cost efficient solution vs expensive bespoke software development by operator;
Easy to implement – cloud based suite;
Hands on user training supported with detailed functional and technical documentation;
Strong involvement of users in product roadmap and prioritisation;
Users will push industry standardisation & operator / mobility interoperability.

1 real time system 3 focus areas

Provide end-customer easy and efficient self-services to create and change bookings.
Offer operators a powerful, flexible and cutting edge technology platform to replace their outdated reservation systems and effectively battle for market share and customer preference.
Leverage operator’s user experience and industry input in ongoing S3P innovations, to remain the best in class product platform status with already more than thousands out of the box features.

Customer Booking Flow Click to view more information Download product brochure

The S3P modules work closely together in the booking flow to guide a customer through the “orientation” phase to select a journey with available inventory and products, proceeding into the “booking” phase where the selection is converted to a reservation that can be completed, expanded (with ancillary products and passenger information) and finally paid and confirmed in a user friendly flow.

A typical S3P based booking flow in which the modules orchestrate these activities looks like this:

Orientation phase

Booking phase

Retrieve travel options

Retrieve products
and prices

Store customer information (optional)

Fulfill purchased tickets

Retrieve availability
information

Create provisional booking + reserve seats

Register payment of
the booking

Revenue Management

S3 RM is a software module within the S3 Passenger platform to maximize and control revenue from available market demand for rail of bus operations. In order to perform this task, S3 RM analyses historical demand and forecasts future demand for each departure, analyses the found price elasticity figures in transactional data in order to make the demand forecast price sensitive, and optimises the required booking limits based on the ongoing progress of a future departure in it’s sales cycle. With S3 RM, Revenue analysts are always fully in control by means of dashboards and real-time access to price and inventory settings.

Multi-channel distribution

The strength of S3P is represented by its core modules combined with sales and distribution API’s
All modules are managed through a single GUI back office environment (browser accessible), offering users an easy to use S3P platform.
Sales and distribution channel integration is facilitated with a standardised (and well-documented) set of API’s
Configurable prices, rules & conditions per distribution channel
Operators can create their own tailor-made (B2C) customer booking experience
S3P can be integrated with any client system based on web technology, mobile technology or other types of API driven (global) distribution channels such as ticket vending machines, station desk sales and B2B partner integrations.

Known worldwide

Join our community of users and benefit from our experience gained around the world.

Succes stories

Our customers

With a continuously growing list of S3 Passenger users, Sqills offers an internationally proven solution.

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Module S3 Payment

S3 Payment is a component that acts between the S3 Passenger back office and the various S3 Passenger front-ends, in order to facilitate payments that deal with external payment service providers. Furthermore, S3 Payment prevents direct S3 Back office interaction with the outside world and therefore reduces security risks. S3 Payment simplifies the payment process and supports various processes such as: payment validation before final booking confirmation, store payment information in the booking dossier, after-sales / refund and shopping basket.

Shopping basket
Simplicity in the payment representation
Payment initialisation
Synchronise payment status
Refunds
Security

Module S3 Communication

S3 Communication is the module that handles all outgoing communication from the S3 Passenger platform to customers, passengers and potentially other external users.

Template management for e-mails and SMS messages is part of this module, but also the configuration and scheduling of other related outgoing messages from the S3 system. S3 Communication is tightly integrated with S3 Ticket for the communication aspects of ticket fulfilment and delivery.

Communication operations
Templates
FreeMarker template logic
Communication profiles and automated distribution
CMS features

Module S3 CRM

S3 CRM is the customer profile management module of the platform. S3 CRM is an optional module in the S3P platform. Usually, pages such as “MyTransportCompany” within the booking engine web channel are operated with support of the S3 CRM functions to sign up for newsletters, manage profiles and show booking-related information.

Customer profile creation
E-mail newsletter opt-in/opt-out logic
Customer attribute calculation such as Booking Value, Booking frequency, Average trip group size etc.
Customer data segmentation options
Export module for segmented data
Call centre Customer interactions registration
Customer self-service after-sales functions
After-sales operations for Agents
Loyalty program options

Module S3 Ticket

S3 Ticket is the transactional heart of the system containing customer data, PNR’s and booking-related reference information. Includes the functionality of digital ticket fulfillment in PDF homeprint format with UIC 918.3 2D barcodes for Rail.

It also offers all the booking flow logic and after-sales conditional logic including allowing/refusing modifications such as rebooking, cancellation, modification, passenger name change and calculation of appropriate after-sales fees. Provisional booking logic for customers is included, which means that booking requests include “expiry time” limits to secure seat availability during the booking confirmation. An automatic cancellation and clean-up process applies for unconfirmed bookings.

Provisional booking logic
PNR booking data storage
Booking search and filter options
Customer / Passenger booking separation
Optional linking to S3 CRM
Automated Payment value vs. Ticket value check
Booking modification audit trail logging
Ticket fulfilment and validation history logging
Transactions log
Advanced refunding logic
Various After-sales booking modification options supported
Operational Booking conflict management
Bulk ticket printing functionality
S3 Ticket Dashboard overview
Affiliate / sales channel tagging in each PNR

Module S3 Inventory

S3 Inventory is the module to define the inventory material that delivers the service. Automated calculation of capacity based on the configured scheduled material is available to support inventory updates after material changes. Carriage types and definition of physical seat properties are configurable within the inventory as is the control over the automated seat allocation logic for (group) bookings. Ability to block e.g. single carriages and seats in case of operational exceptions and automatically mark (existing) bookings as conflicted so that the outcomes of the blockade can be easily identified and quickly resolved.

Inventory control on physical and logical levels per origin / destination pair in order to support fast orientation on remaining capacity and support revenue management “booking limit” controls. Finally, the business logic around seat allocations for incoming booking requests is covered by an advanced seating algorithm.

Rolling stock definition module
Unallocated inventory management
Automatic capacity calculation
Supports changes in the used rolling stock along the route
Supports scheduling based on alternating (year on year) week patterns
Physical and Logical availability modelling
Easy Drag and Drop configuration
Rolling stock modelling using Carriage Type and Seat configuration
Advanced Seat allocation algorithm control
Consistent availability tracking and control
Carriage and Seat blockades in case of temporary unavailability
Availability dashboard
Configurable Static Business Rules

Module S3 Fare

S3 Fare is the module used to define commercial market propositions including products, tariffs, discounts and various prices, for scheduled services.

A wide range of product types are supported, including “main” products (ticket with seat reservation, ticket without seat reservation, separate seat reservation) and “add-on” products (fees, insurances, food & beverages, pets, bicycles, prams, etc.). A detailed set of rules and conditions is available to create differentiated sets off Tariffs and Products per sales channel and portals.

Module is suited for both reserved and open tickets offers
Classification and distinction of products
Various pricing mechanisms (Market, Zone, Distance, Fixed and Percentage prices)
Refined Tariff Rules and Conditions
Multi-currency offers
Sales channel specific differentiation of Price and Product offering
Flexible Price period management
Extensive discount logic
Flexible ticket validity rules
Bucket and Bundle logic
Powerful fee structure
After-sales condition management
Various VAT models including cross-border VAT calculations

Module S3 Navigator

S3 Navigator is the service scheduling module of the S3P platform which handles everything related to the configuration of timetables and of the geographical network including routes, stops and connections.

Once a network is defined, each service type and all timetables of scheduled services can be managed. In addition, creation of exceptions on stop or service level can temporarily overrule the scheduled planning; a powerful function to manage operational incidents.

Flexible route configuration, multi-segment, multi-carrier and multi-modality journeys (compatible with UIC standards)
Exception logic for temporary network or timetable changes
Easy timetable planning
Multilingual travel information
Multi-carrier, multi-modality
Multi-time zones scheduling
Powerful end-customer search features for travel options
Saleschannel authorization management
Connection to external network optimisation solutions and other sources