Booking, reservation &
distribution software suite

Module S3 Payment

S3 Payment is a component that acts between the S3 Passenger back office and the various S3 Passenger front-ends, in order to facilitate payments that deal with external payment service providers. Furthermore, S3 Payment prevents direct S3 Back office interaction with the outside world and therefore reduces security risks. S3 Payment simplifies the payment process and supports various processes such as: payment validation before final booking confirmation, store payment information in the booking dossier, after-sales / refund and shopping basket.

Module S3 Communication

S3 Communication is the module that handles all outgoing communication from the S3 Passenger platform to customers, passengers and potentially other external users.

Template management for e-mails and SMS messages is part of this module, but also the configuration and scheduling of other related outgoing messages from the S3 system. S3 Communication is tightly integrated with S3 Ticket for the communication aspects of ticket fulfilment and delivery.

Module S3 CRM

S3 CRM is the customer profile management module of the platform. S3 CRM is an optional module in the S3P platform. Usually, pages such as “MyTransportCompany” within the booking engine web channel are operated with support of the S3 CRM functions to sign up for newsletters, manage profiles and show booking-related information.

Module S3 Ticket

S3 Ticket is the transactional heart of the system containing customer data, PNR’s and booking-related reference information. Includes the functionality of digital ticket fulfillment in PDF homeprint format with UIC 918.3 2D barcodes for Rail.

It also offers all the booking flow logic and after-sales conditional logic including allowing/refusing modifications such as rebooking, cancellation, modification, passenger name change and calculation of appropriate after-sales fees. Provisional booking logic for customers is included, which means that booking requests include “expiry time” limits to secure seat availability during the booking confirmation. An automatic cancellation and clean-up process applies for unconfirmed bookings.

Module S3 Inventory

S3 Inventory is the module to define the inventory material that delivers the service. Automated calculation of capacity based on the configured scheduled material is available to support inventory updates after material changes. Carriage types and definition of physical seat properties are configurable within the inventory as is the control over the automated seat allocation logic for (group) bookings. Ability to block e.g. single carriages and seats in case of operational exceptions and automatically mark (existing) bookings as conflicted so that the outcomes of the blockade can be easily identified and quickly resolved.

Inventory control on physical and logical levels per origin / destination pair in order to support fast orientation on remaining capacity and support revenue management “booking limit” controls. Finally, the business logic around seat allocations for incoming booking requests is covered by an advanced seating algorithm.

Module S3 Fare

S3 Fare is the module used to define commercial market propositions including products, tariffs, discounts and various prices, for scheduled services.

A wide range of product types are supported, including “main” products (ticket with seat reservation, ticket without seat reservation, separate seat reservation) and “add-on” products (fees, insurances, food & beverages, pets, bicycles, prams, etc.). A detailed set of rules and conditions is available to create differentiated sets off Tariffs and Products per sales channel and portals.

Module S3 Navigator

S3 Navigator is the service scheduling module of the S3P platform which handles everything related to the configuration of timetables and of the geographical network including routes, stops and connections.

Once a network is defined, each service type and all timetables of scheduled services can be managed. In addition, creation of exceptions on stop or service level can temporarily overrule the scheduled planning; a powerful function to manage operational incidents.