Sqills has brought years of experience in the complex railway industry to the upcoming bus industry, in order to let bus companies also benefit from flexible and scalable solutions for multi-leg seat reservation, inventory management and revenue management. What we have to offer is our S3 Passenger sales and distribution suite with accompanying Revenue Management module.
A number of aspects make ticket sales and distribution for bus operators with seat reservation along multi-stop lines challenging compared to other booking- and reservation processes or other passenger transport industries:
Multiple stops cause inventory complexity.
The complex logic for seat allocation, inventory management and all processes around Revenue Management are gravely impacted by this fundamental principle. One obvious example is that one seat can be booked multiple times during the operation of one service.
Seat allocation typically takes place during booking.
Opposed to the airline industry, where incoming reservations only need to be "counted" during the booking period since the assignment of seats is handled by e.g. a departure control system at a later stage, in the bus industry working with reserved seating, seat allocation has to be immediate (during booking) and therefore very accurate.
Dynamic markets require complicated tariff and product conditions.
In order to be able to compete in a very dynamic market, introducing a promotional fare or an auxiliary product needs to be a breeze. Related after sales conditions are complicated and deal with allowing rebooking, refunding, and typically have specific restrictions to such changes for each product or tariff.
The bus industry solutions that Sqills delivers, either as implementation of our S3 Passenger suite (or modules of it) or as custom development for public transport companies, deal with all of this complexity and offer user-friendly features that contribute to our overall goal of reducing cost, increasing revenue and improving customer satisfaction.