Successful implementation of the S3 Passenger solution for Thalys

Sqills provides software for the new low-cost alternative between Brussels en Paris

Sqills, the Dutch provider of sales and distribution software for the rail and bus industry, provided the software solution S3 Passenger for the new low-cost service, IZY, announced by Thalys. The S3 Passenger sales & distribution system, comprises of revenue management, booking engine, seat reservation system, inventory management system, pricing engine, CRM front-end and Booking Office and handheld validation solutions.

“Today we take a new step with a new solution based on a simple equation. Slightly reducing speed and simplifying the service to a maximum can propose a journey at a low price but one which is still faster, safer, more sustainable and more comfortable than by car", says Agnès Ogier, CEO of Thalys.

Thalys teams worked on each of the levers available to them to design this new alternative:

  • By using the classic lines in France, and not the high-speed line, IZY reduces its infrastructure cost while preserving the train's speed advantage over the road.
  • By simplifying on-board service, renouncing ticket flexibility and digitalizing distribution and customer service, IZY is able to reduce its operating costs.
  • Result: "low-cost" prices for a city centre to city centre international liaison, in a journey time that remains unbeatable compared to the car.

The S3 Passenger solution offers user-friendly features that contribute to the overall goal of reducing distribution cost, increasing revenue and improving customer satisfaction for bus operators and its customers.

IZY is offering a new direct connection between Brussels-Midi and Paris Gare du Nord, two to three daily round trips starting April 3rd. The IZY tickets are put on sale two months before the train's departure, to better meet customers’ expectations. Distribution is exclusively online on IZY.com and soon on the sites of distribution partners.

Wouter Cassee, managing director van Sqills: “Sqills congratulates Thalys with the new brand IZY. We are pleased and proud that we can contribute to the future successes of IZY with the implementation of S3 Passenger. Besides that we are proud to welcome another new partner to our S3 Passenger software.”

To find out more and make a booking: Sqills and IZY

About Thalys

Thalys is the high-speed red train linking Paris to Brussels in 1 hour 22 minutes and to Cologne and Amsterdam in just 3h14 and 3h16. Since 2011, Thalys also serves the three German cities of Dusseldorf, Duisburg and Essen and since 21 March 2016, Dortmund. Thalys provides a Lille to Amsterdam service since April 2014. Thalys is a member of Railteam, a collaborative venture between the main European high-speed rail operators, the CER (Community of European Railway and Infrastructure Companies) and the UIC (International Union of Railways). Since 1996, Thalys has been the only truly multicultural operator to achieve success in the international high-speed rail business in four countries. The Thalys success story is both commercial - 100 million rail passengers transported - and technical; with for example the successful introduction of on-board WiFi in 2008 and a new train management system, ERTMS, in 2009. For increased efficiency and fluidity, and even greater improvements in terms of customer service and satisfaction, Thalys will become a full-function train operating company by 2015. A true innovator, Thalys has created an exceptional service which is today considered a benchmark for rail operators worldwide and where its signature slogan "Welcome to our world" is synonymous with passenger comfort, a warm multilingual welcome, high quality catering, the Comfort 1 service package, new communication technologies (all Thalys coaches offer on-board WiFi)... Since 26 August 2013, Thalys has held NF Transport Service quality certification awarded by AFNOR Certification for its Paris-Brussels line, an international first. Thalys' TheCard loyalty programme offers customers the opportunity to collect Miles and access a range of services. The programme is open to all rail passengers at thalys.com.