Make use of Sqills' professional services for functional application management, technical maintenance and high-availability hosting so that you can focus on your core business, while we keep all systems up and running.
To us, only one thing is important: how to support our customers and their clients most effectively in their business processes. Websites, web shops, booking tools etc. have to be available 24 hours a day, 7 days a week to you and your customers. Questions, incidents, disruptions, all need to be processed and followed up effectively within agreed time limits. Based on assigned priorities, issues will be addressed and solved. All incidents are assigned and processed by our 1st, 2nd and 3rd line support organisation. Response times, procedures and communication schemes are defined in a Service Level Agreement.
All questions, issues, incidents, disruptions are registered in our issue management system for processing, monitoring and communication. Each customer has access to this system. By making use of various real time monitoring tools, the Sqills support team is alerted on the spot should we experience any problems with a website, web shop, booking tool etc. before its being noticed by you or your customers. Our primary goal remains to prevent any disruptions, by proactive maintenance. Our maintenance processes are designed to prevent problems as we strive for maximum availability of our managed services. Should any disturbance occur, we are on standby and ready to act.
Our hosting services are provided in cooperation with professional partners allowing us to manage the entire infrastructure for you.