Arriva Webshop

Arriva Sales Service Information SysTem (ASSIST).

Arriva Nederland is a public transportation operating company. Their services include public transportation by bus, train and waterbuses in 6 provinces of the Netherlands. For Arriva's purpose of selling their own travel products, Sqills build a Webshop including its Backoffice solution ASSIST to configure product and tariff structures as well as handling the sales workflow processes and customer service.

Via the Arriva Webshop passengers order desired products to be placed onto their OV-Chipcards (public transport smart card). This requires a product-, tariff- and price-structure configuration via the ASSIST Backoffice, as well as interfacing between the Arriva system and the Trans Link System (TLS), where Arriva gains and facilitates necessary information and action details about OV-cards and product orders.

Data about product orders can be consulted via ASSIST for customer service purposes. The system is being extended to fully support the billing of products sold via the Webshop and the ASSIST Backoffice. It will also include features to administrate debtor information and debt amounts.

webshop.arriva.nl

  • Simple and easy selection of the right product.

    Arriva Webshop Product selection

    Simple and easy selection of the right product.

  • The TLS order control is integrated in the product validation flow of the Webshop based on entered OV-Chipcard information.

    Product and Order specifications

    The TLS order control is integrated in the product validation flow of the Webshop based on entered OV-Chipcard information.

  • Clearly represented step-by-step navigation through the payment process.

    Shopping cart

    Clearly represented step-by-step navigation through the payment process.

  • Secure integration of the payment service provider within Arriva look-and-feel.

    Online payment

    Secure integration of the payment service provider within Arriva look-and-feel.

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Project results

  • Own sales channels for Arriva products
  • Access to TLS order statuses and actions
  • Access to follow-up actions on products of OV-cards

Sqills used

  1. Sqills public transport webshop product
  2. TLS SDOA service communication
  3. Event driven user interface design