Key-elements RMA logistics

“Manage your returns system efficiently”

Managing a returns and repair system can be incredibly complex. You can achieve huge savings in both time and money by recording customer histories and having a detailed overview of your current stock. RMA Logistics helps you realise these savings by providing clear insight into your returned merchandise authorisation system (RMA). It gives you a complete overview of the contents of your warehouses, information on old cases and current repairs, and detailed records of individual customer histories.

RMA Logistics runs online, so it can be accessed by everyone involved in the RMA process: suppliers, service providers, warehouse managers and national sales organisations.

The purpose of RMA Logistics is to give you full control of your RMA system, including workflow management, guarantee and warranty status, case status and resolutions information.

• Clear reference-data management, including model information, guarantee information and criteria for selecting suppliers
• Close monitoring of workflows and all applicable business rules
• Reduced labour costs, due to process optimisation, including storage, bufferstock management, repairs and distribution processes
• Reduced customer waiting times combined with improved status information for all stakeholders
• Unique allocation process, thanks to a “hot swap” guarantee process based on a matrix of possible replacements
• Reduced costs, due to careful guarantee validation and efficient handling of cases where returns are not worth repairing
• Access for all stakeholders, as RMA Logistics is a web-based system that can be accessed online
• Worldwide application, if desired

You can try out each of these unique features for yourself at demo RMA logistics

For more information, or for a free, no obligation demonstration by one of our representatives, simply contact Sqills.

RMA logistics implementation

Our multidisciplinary team of experts are ready to help you implement RMA Logistics. Whether you need e-innovation, project management or e-technology skills, we have an expert on hand. Together with you, our team will assess your specific situation and needs, draw up a course of action and implement it together with your team. Following implementation, we will discuss whether you need additional support from us while you optimise RMA Logistics.