Chat

“Higher conversion and lower costs due to Chat”

Improve your interaction with prospects and customers to support your sales, information and customer services processes using chat functionality. The results, improved customer satisfaction, higher conversion and lower costs.
A travel agency success story using chat: “15 percent of all chat sessions concerns questions  related to our online booking process. Without chat they probably would not have completed the booking”.

Chat Features

Higher conversion:
Support your online booking & reservation system with chat to reduce and solve customer uncertainties during the booking & reservation process. Increased conversion and reduced costs are the immediate short term results.

Lower costs:
Providing information via websites reduces costs. Chat may be your solution in case visitors can’t find what they are looking for. With chat you can inform customers efficiently without incurring high costs for direct contact with call center employees.
Please note: an experienced chat-employee can simultaneously maintain 8 chat sessions.

Customer insight:
With chat you can obtain valuable information and pointers where and how to improve your site information. This insight will help you to improve conversion mechanism and reduce cost even better.

  • Conversion increase due to direct handling of customer questions during booking & reservation process
  • Cost reduction due to reduced call center volume by means of automated Q&A in chat sessions
  • Keep the chat tool up to date, it’s sSelflearning ability reduces the workload and costs associated.

Please contact Sqills for more information about Chat or an optional demonstration.

Chat implementation

The sqills chat product consists of 4 components

  • The chat server platform, the core of the solutions and  the layer where admin functions such as user and group control, queue management, logging of chat sessions etc. takes place.
  • A chat client for end-users, 100% webbased taking into account all W3C web standards, customer determined business rules and branding
  • A chat client for agents which offers, next to basic chat functionality, also advanced agent functionality such as chat transfer from one agent to another, transfer of chat session ‘transcript’ to end-users etc.
  • Applied bot-technology to answer incoming questions automatically without human interfaces

These 4 components can be tailored by Sqills according to your wishes (applied business logic, look & feel for end-users etc.)


Our multidisciplinary team of experts are ready to help you implement Sqills Chat. Whether you need e-business, e-project management or e-technology skills, we have our experts on hand. Together with you, our team will assess your specific situation and needs, draw up a course of action and implement it together with your team. Following implementation, we will discuss whether you need additional support from us while you optimise Sqills Chat.